Our Care Quality Commission Rating
The Care Quality Commission’s (CQC) inspection reports in respect of the Trust were published on Friday 05 October 2018. The reports are available here.
The Trust was rated good for effective, caring and responsive, and requires improvement for safe and well-led, resulting in an overall rating of requires improvement.
Inspectors said that staff are ‘kind, caring and compassionate’ and are ‘respectful of patients’ personal, social and cultural needs”. They also said that “patients and carers were positive about the care staff provided” and “carers felt they got the support they needed”. They also highlighted that the Trust “involved staff, patients and carers in the design and development of services”.
Inspectors also said that “managers at all levels promoted a culture that supported and valued staff” and that staff “had access to support for their own physical and emotional health needs, including access to counselling and physiotherapy”.
The CQC inspected eight core services. The report reflects the results of these inspections as well as the findings from the previous inspection in 2016. Across the Trust’s ten in-patient and community services, the CQC gave an overall rating of good for six services and requires improvement for three services. The report gave an outstanding rating for community-based mental health services for older people.
To briefly summarise the findings:
- The Trust’s overall rating is now Requires Improvement;
- Six out of ten of our core services are now rated as Good with one rated as Outstanding;
- All our services were Good or Outstanding in the caring and effective categories;
- All but one service were Good or Outstanding in the responsive category;
We know we still have more work to do and we are committed to working closely with staff, service users and partners to bring about further improvements.
The report identified the following key areas for improvement: staffing levels and the use of bank and agency staff, availability of staff trained in the use of physical interventions and environmental issues on some of the in-patient wards.
Many of the areas identified by the CQC have already been addressed, or plans are in place to deliver the required improvements.